Terms & Conditions
author Admin

Terms & Conditions

The exam-mate.com Terms of Service ("Agreement")

This Agreement was last modified on April 31, 2023.

Please read these Terms of Service completely for using all services and products of exam-mate.com which is owned and operated by exm-mate. This Agreement documents the legally binding terms and conditions attached to the use of the Website at exam-mate.com.

By accessing and using the services and products of the exam-mate.com website, you accept and agree to be bound by the terms and provision of this agreement. In addition, when using these particular services, you shall be subject to any posted guidelines or rules applicable to such services. Any participation in the services and products of the exam-mate.com website will constitute acceptance of this agreement. If you do not agree to abide by the above, please do not use this service.

Intellectual Property

The exam-mate.com website and its original content, features, and functionalities are owned by exam-mate and are protected by international copyright, trademark, patent, trade secret, and other intellectual property or proprietary rights laws.


exam-mate may terminate your access to the exam-mate.com website, without cause or notice, which may result in the forfeiture and destruction of all information associated with your account. All provisions of this Agreement that, by their nature, should survive termination shall survive termination, including, without limitation, ownership provisions, warranty disclaimers, indemnity, and limitations of liability.

Links to Other Websites

Our Website does contain a number of links to other websites and online resources that are not owned or controlled by exam-mate.

exam-mate has no control over, and therefore cannot assume responsibility for, the content or general practices of any of these third party websites and/or services. Therefore, we strongly advise you to read the entire terms and conditions and privacy policy of any website that you visit as a result of following a link that is posted on our website.

Governing Law

This Agreement is governed in accordance with the laws of Malaysia.


All payments are due upon receipt. If a payment is not received or payment method is declined, the buyer forfeits the ownership of any items purchased. If no payment is received, no items will be delivered.

Refund/Return Policy

The products (E-Books) of the exam-mate are not entitled to be refunded or returned. Services and subscriptions may be refunded in the 7 days after purchase. Please email [email protected] with refund requests and provide a valid reason for your refund request.

If an error occurs during using the services of the exam-mate.com, the customer should inform customer service to fix the error.

The materials and content uploaded /posted to exam-mate.com is free of charge.Only online services which include exam builder, E-books, PDF generator and filtering and searching are non-free services. Hence, exam-mate reserves the right to modify and / or remove any of the posted and uploaded content in / from the exam-mate.com and no refund cases is accepted due to the customers' request or complaints caused by those modifications or deletions. 


An item may be cancelled up until payment has been processed. Once payment has been processed, the buyer is responsible for payment.

Build Exam PDF Storage

all users can store up to 20MBs of generated PDFs in their account. Stored PDFs are only stored temporarily and are deleted after 3 months time. It's users responsabilty to save the generated PDFs.


Any complaints about items or sellers may be sent to our support team: [email protected]. There is no guarantee of a resolution. Each case will be looked at individually, and the seller will be in contact as well.


The seller is not responsible for any health or safety concerns once the buyer has received the item. If any harm is incurred from the items purchased by the buyer, the seller shares no responsibility.

Changes to This Agreement

exam-mate reserves the right to modify these Terms of Service and conditions from time to time as it sees fit and your continued use of the site will signify your acceptance of any adjustment to these terms. If there are any changes to our privacy policy, we will announce that these changes have been made on our home page and on other key pages on our site. If there are any changes in how we use our site customers' Personally Identifiable Information, notification by email or postal mail will be made to those affected by the change. Any changes to our privacy policy will be posted on our site 15 days prior to these changes taking place. You are therefore advised to re-read this statement on a regular basis.

Contact Us

If you have any questions about this Agreement, please feel free to contact us at [email protected].